Privacy

Our commitment to you

Your privacy is a primary concern at Parashute. In order for you to completely trust the services and products you already know and love and concentrate on forming meaningful connections, your privacy is at the centre of how we design and develop them.

We value the confidence you place in us when you give us your information, and we don't take this responsibility lightly.

Our commitment to privacy. Your privacy is a priority in the design of all of our goods and services. To ensure that our decisions are made with the utmost respect for your privacy, we consult professionals from a variety of sectors, including law, security, engineering, product design, and others.

Our commitment to transparency. We are aware that inadequate disclosure and too technical terminology are frequent problems in privacy policies because we utilise many of the same online services as you do. The opposite is true for us; we make an effort to use simple language when writing our Privacy Policy and related documentation. We truly desire you to browse our policies and comprehend how we handle your personal information.

Our commitment to security. We have teams devoted to maintaining the security and safety of your data. To increase the protection of your information, we continually upgrade our security procedures and make security-related investments.

Privacy Policy

Welcome to Parashte's privacy policy.

Where This Privacy Policy Applies

This Privacy Policy applies to websites, apps, events and other services we operate under the Parashute brand. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.

Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy – not this Privacy Policy – applies.

Information We Collect

It goes without saying that we can’t help you develop meaningful connections without some information about you, such as basic profile details and the types of people you’d like to meet. We also collect information about your use of our services such as access logs, as well as information from third parties, like when you access our services through your social media account or when you upload information from your social media account to complete your profile. If you want additional info, we go into more detail below.

Information you give us

You choose to give us certain information when using our services. This includes:

When you create an account, you provide us with at least your phone number and email address, as well as some basic details necessary for the service to work, such as your gender and date of birth.
When you complete your profile, you can share additional information with us, such as details on your bio, interests and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album.
When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us or our payment service provider with information, such as your debit or credit card number or other financial information.
When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
If you contact our customer care team, we collect the information you give us during the interaction.
If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf, in order to complete your request.
Of course, we also process your chats with other members, as well as the content you publish, as necessary for the operation of the services.

Information we receive from others

In addition to the information you may provide us directly, we receive information about you from others, including:

Members Members may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.
Social Media You may decide to share information with us through your social media account, for instance if you decide to create and log into your Parashute account via your social media or other account (e.g., Facebook, Google or Apple) or to upload onto our services information such as photos from one of your social media accounts (e.g., Instagram or Facebook).
Other partners We may receive information about you from our partners where Parashute ads are published on a partner’s service (in which case they may pass along details on a campaign’s success). Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our members’ safety and security.

Information collected when you use our services

When you use our services, this generates technical data about what features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:

Usage Information Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other members (e.g., members you connect and interact with, when you exchanged with them, number of messages you send and receive).
Device information We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device’ settings), identifiers associated with cookies or other technologies that may uniquely identify a device or browser.
Other information with your consent If you give us permission, we can collect your precise geolocation (latitude and longitude). The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it. Similarly, if you consent, we may collect photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services).

Cookies and Other Similar Data Collection Technologies

We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels, SDKs) to recognise you and/or your device(s). You may read our Cookie Policy for more information on why we use them and how you can better control their use.

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“ DNT ”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including Parashute, do not currently respond to DNT signals.

How We Use Information

The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe, and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.

A. To administer your account and provide our services to you

Create and manage your account
Provide you with customer support and respond to your requests
Complete your transactions
Communicate with you about our services

B. To help you connect with other users

Recommend you other members to meet
Show members’ profiles to one another

C. To provide new Parashute services to you

Register you and display your profile on new Parashute features and apps
Administer your account on these new features and apps

D. To operate advertising and marketing campaigns

Administer sweepstakes, contests, discounts or other offers
Perform and measure the effectiveness of advertising campaigns on our services and marketing campaigns promoting Parashute off our services
Communicate with you about products or services that we believe may interest you

E. To improve our services and develop new ones

Administer focus groups, market studies and surveys
Review interactions with customer care teams to improve our quality of service
Understand how members typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how members react to it)
Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from members)

F. To prevent, detect and fight fraud and other illegal or unauthorised activities

Find and address ongoing, suspected or alleged violations of our Terms of Use, notably through the review of reports and interactions between members
Better understand and design countermeasures against violations of our Terms of Use
Retain data related to violations of our Terms of Use to prevent against recurrences
Enforce or exercise our rights, for example our Terms of Use
Communicate to individuals who submit a report what we’ve done as a result of their submission

G. To ensure legal compliance

Comply with legal requirements
Assist law enforcement

To process your information as described in this Privacy Policy, we rely on the following legal bases:

Provide our service to you: The reason we process your information for purposes A, B and C above is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, make it viewable to other members and recommend other members to you and to otherwise provide our free and paid features to you and other members.
Legitimate interests: We process your information for purposes D, E and F above, based on our legitimate interest. For instance, we analyse users’ behaviour on our services to continuously improve our offerings, we suggest offers we think might interest you and promote our own services, we process information to help keep our members safe and we process data where necessary to enforce our rights, assist law enforcement and enable us to defend ourselves in the event of a legal action.
Comply with applicable laws and regulations: We process your information for purpose G above where it is necessary for us to comply with applicable laws and regulations and evidence our compliance with applicable laws and regulations. For example, we retain traffic data and data about transactions in line with our accounting, tax and other statutory data retention obligations and to be able to respond to valid access requests from law enforcement. We also keep data evidencing consents members give us and decisions they may have taken to opt out of a given feature or processing.
Consent: If you choose to provide us with information that may be considered “special” or “sensitive” in certain jurisdictions, such as your sexual orientation, you’re consenting to our processing of that information in accordance with this Privacy Policy. From time to time, we may ask for your consent to collect specific information such as your precise geolocation or use your information for certain specific reasons. In some cases, you may withdraw your consent by adapting your settings (for instance in relation to the collection of our precise geolocation) or by deleting your content (for instance where you entered information in your profile that may be considered “special” or “sensitive”). In any case, you may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.